Answer:

There are two things to check here:

1. Are you sure you are connected as Unix user "root"? You might think you could simply connect to the filer using the NetApp "root" userid and password, but that won't work. Instead, you should connect using a Windows userid or NetApp userid which translates to the Unix userid "root". (This translation is controlled by /etc/usermap.cfg.)

   To verify that you are connected as Unix userid "root", do this:

   • Right-click on the name of your filer and choose "properties" from the popup menu.
   • On the dialog box that appears, choose the "Authority" tab.
   • Look at the section labeled "Authority for accessing Unix volumes and qtrees". It will say "root" if you have root access.

2. Do you have the right export? Unless the export for the volume allows root access from your IP address, you won't be granted root access even if you are connected with the proper userid.

   To verify that the export is set up properly, do this:

   • Right-click on the name of the volume, and choose "Properties" from the popup menu.
   • Select the "Export" tab.
   • Select the "Root" tab (in the middle of the "Export" tab).
   • Verify that the IP address of your workstation is on the list of hosts allowed to have root access.